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Beware upgrading an HP from Vista

Discussion in 'Windows 7' started by Russ, Jan 8, 2010.

  1. Russ

    Russ Flightless Bird

    Just bought a new HP last year, too early to qualify for the free
    upgrade from HP. No problem, I just bought the upgrade. Only issue I
    am having is with HP's own Total Care Advisor. Under Vista, when you
    used it, you would be directed to HP's help files, web pages,
    whatever. After the upgrade Microsoft takes over and up pops windows
    that are totally unrelated to whatever you linked from.

    Went online to HP and they are no help at all. There only
    recommendation was to restore the system to Vista. I asked him if
    their new systems that ship with Win7 have the Total Care Advisor and
    he said yes. Yet there are no plans to generate a fix for this? No
    more HP products for me!
     
  2. Lord Vetinari

    Lord Vetinari Flightless Bird

    "Russ" <cruzincat@atlanticbb.net> wrote in message
    news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    > Just bought a new HP last year, too early to qualify for the free
    > upgrade from HP. No problem, I just bought the upgrade. Only issue I
    > am having is with HP's own Total Care Advisor. Under Vista, when you
    > used it, you would be directed to HP's help files, web pages,
    > whatever. After the upgrade Microsoft takes over and up pops windows
    > that are totally unrelated to whatever you linked from.
    >
    > Went online to HP and they are no help at all. There only
    > recommendation was to restore the system to Vista. I asked him if
    > their new systems that ship with Win7 have the Total Care Advisor and
    > he said yes. Yet there are no plans to generate a fix for this? No
    > more HP products for me!


    *gah* Do you stub your toe on a sidewalk, and proclaim, "I'll never walk
    down THAT sidewalk again!"? It doesn't even sound like you made very much
    effort, before giving up. Keep trying, keep looking. The odds are very
    high, that you'll eventually find a good solution.
     
  3. Bill Yanaire, ESQ

    Bill Yanaire, ESQ Flightless Bird

    "Russ" <cruzincat@atlanticbb.net> wrote in message
    news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    > Just bought a new HP last year, too early to qualify for the free
    > upgrade from HP. No problem, I just bought the upgrade. Only issue I
    > am having is with HP's own Total Care Advisor. Under Vista, when you
    > used it, you would be directed to HP's help files, web pages,
    > whatever. After the upgrade Microsoft takes over and up pops windows
    > that are totally unrelated to whatever you linked from.
    >
    > Went online to HP and they are no help at all. There only
    > recommendation was to restore the system to Vista. I asked him if
    > their new systems that ship with Win7 have the Total Care Advisor and
    > he said yes. Yet there are no plans to generate a fix for this? No
    > more HP products for me!


    Why do you want all that HP crap on your PC? Wipe your PC clean, get rid of
    Vista, install Windows 7 and you shouldn't worry about their "Total Care
    Advisor" which is crap anyway. No need to ever visit any of HP's help
    files. The only thing you will need is video and sound drivers. You can
    get that from their site without being directed using their crummy software.

    I wouldn't want any HP software or garbage on my PC if I had an HP computer
    which I would never purchase in the first place.
     
  4. Van Chocstraw

    Van Chocstraw Flightless Bird

    Russ wrote:
    > Just bought a new HP last year, too early to qualify for the free
    > upgrade from HP. No problem, I just bought the upgrade. Only issue I
    > am having is with HP's own Total Care Advisor. Under Vista, when you
    > used it, you would be directed to HP's help files, web pages,
    > whatever. After the upgrade Microsoft takes over and up pops windows
    > that are totally unrelated to whatever you linked from.
    >
    > Went online to HP and they are no help at all. There only
    > recommendation was to restore the system to Vista. I asked him if
    > their new systems that ship with Win7 have the Total Care Advisor and
    > he said yes. Yet there are no plans to generate a fix for this? No
    > more HP products for me!


    HP is just bloatware anyway.
     
  5. Patrick Phillips

    Patrick Phillips Flightless Bird

    On Fri, 08 Jan 2010 13:46:00 -0500
    Russ <cruzincat@atlanticbb.net> wrote:

    > Just bought a new HP last year, too early to qualify for the free
    > upgrade from HP. No problem, I just bought the upgrade. Only issue I
    > am having is with HP's own Total Care Advisor. Under Vista, when you
    > used it, you would be directed to HP's help files, web pages,
    > whatever. After the upgrade Microsoft takes over and up pops windows
    > that are totally unrelated to whatever you linked from.
    >
    > Went online to HP and they are no help at all. There only
    > recommendation was to restore the system to Vista. I asked him if
    > their new systems that ship with Win7 have the Total Care Advisor and
    > he said yes. Yet there are no plans to generate a fix for this? No
    > more HP products for me!


    Just remove it because it was intended to be used with Vista, only
    install HP software that is needed for Windows 7 if there is any
    that is? My Compag with Vista had all the Win7 software drivers needed
    on either the win7 install DVD or else from windows update.
    --
    Patrick in IL.
     
  6. Walter R.

    Walter R. Flightless Bird

    That's more easily said than done. I bought an HP computer with windows 7 in
    the 64 bit version.

    If I would do a clean install with generic Windows 7, I will have no drivers
    for the HP proprietary 64 bit hardware, such as motherboard, chipset, audio,
    video, lan. Maybe your advice is somewhat precipitous.

    --
    Walter
    www.rationality.net
    -
    "Bill Yanaire, ESQ" <billy@yanaire.org> wrote in message
    news:4b47a638$1@news.x-privat.org...
    >
    >
    > "Russ" <cruzincat@atlanticbb.net> wrote in message
    > news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    >> Just bought a new HP last year, too early to qualify for the free
    >> upgrade from HP. No problem, I just bought the upgrade. Only issue I
    >> am having is with HP's own Total Care Advisor. Under Vista, when you
    >> used it, you would be directed to HP's help files, web pages,
    >> whatever. After the upgrade Microsoft takes over and up pops windows
    >> that are totally unrelated to whatever you linked from.
    >>
    >> Went online to HP and they are no help at all. There only
    >> recommendation was to restore the system to Vista. I asked him if
    >> their new systems that ship with Win7 have the Total Care Advisor and
    >> he said yes. Yet there are no plans to generate a fix for this? No
    >> more HP products for me!

    >
    > Why do you want all that HP crap on your PC? Wipe your PC clean, get rid
    > of Vista, install Windows 7 and you shouldn't worry about their "Total
    > Care Advisor" which is crap anyway. No need to ever visit any of HP's
    > help files. The only thing you will need is video and sound drivers.
    > You can get that from their site without being directed using their crummy
    > software.
    >
    > I wouldn't want any HP software or garbage on my PC if I had an HP
    > computer which I would never purchase in the first place.
    >
    >
    >
     
  7. PeeCee

    PeeCee Flightless Bird

    "Walter R." <wr@example.com> wrote in message
    news:hi8kgq$7j6$1@news.eternal-september.org...
    > That's more easily said than done. I bought an HP computer with windows 7
    > in the 64 bit version.
    >
    > If I would do a clean install with generic Windows 7, I will have no
    > drivers for the HP proprietary 64 bit hardware, such as motherboard,
    > chipset, audio, video, lan. Maybe your advice is somewhat precipitous.
    >
    > --
    > Walter
    > www.rationality.net
    > -
    > "Bill Yanaire, ESQ" <billy@yanaire.org> wrote in message
    > news:4b47a638$1@news.x-privat.org...
    >>
    >>
    >> "Russ" <cruzincat@atlanticbb.net> wrote in message
    >> news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    >>> Just bought a new HP last year, too early to qualify for the free
    >>> upgrade from HP. No problem, I just bought the upgrade. Only issue I
    >>> am having is with HP's own Total Care Advisor. Under Vista, when you
    >>> used it, you would be directed to HP's help files, web pages,
    >>> whatever. After the upgrade Microsoft takes over and up pops windows
    >>> that are totally unrelated to whatever you linked from.
    >>>
    >>> Went online to HP and they are no help at all. There only
    >>> recommendation was to restore the system to Vista. I asked him if
    >>> their new systems that ship with Win7 have the Total Care Advisor and
    >>> he said yes. Yet there are no plans to generate a fix for this? No
    >>> more HP products for me!

    >>
    >> Why do you want all that HP crap on your PC? Wipe your PC clean, get rid
    >> of Vista, install Windows 7 and you shouldn't worry about their "Total
    >> Care Advisor" which is crap anyway. No need to ever visit any of HP's
    >> help files. The only thing you will need is video and sound drivers.
    >> You can get that from their site without being directed using their
    >> crummy software.
    >>
    >> I wouldn't want any HP software or garbage on my PC if I had an HP
    >> computer which I would never purchase in the first place.



    Walter

    Bill's advice is 'very' valid as it is well recognised that HP along with
    most of the big OEM's load their PC's up with crap in the name of 'extra
    features'
    I read a magazine test recently (sorry can't remember which) where they took
    PC's from HP/Compaq, Dell, IBM, Asus, Acer.... and compared their startup
    times a) as delivered b) with a clean install of Windows 'without' the
    proprietary crap.
    In all cases they started faster, some only marginally so because they
    didn't have much crapware in the first place.
    OTOH as far as I remember HP's were as much as 30-40% faster without the
    'crap' apps like 'Total Care Advisor'

    Drivers for Win7 are 'not' an issue for new HP PC's, they are all posted on
    HP's website.
    Sure 'old' hardware won't have Win7 drivers but they wouldn't be capable of
    running Win 7 anyway.
    I took a sample of a new HP PC on their website and the Win 7 drivers were
    all there (p6000 series)

    Bills comment about not buying an HP in the first place also has some merit
    though I think in this case he hasn't explained precisely why.
    From my recent experience HP Consumer grade PC's and Laptop's have dropped
    in quality.
    e.g. ask some tech's about the HP DV series of Laptops and how many
    motherboards they've had to replace.
    Ask how forthcoming HP is about warranty issues the day after the warranty
    expires (Atila the Hun comes to mind)
    It's also interesting to note a significant number of motherboards made by
    ECS for HP show up in the dead category.
    YET the same motherboards installed as an ECS branded motherboard are as
    reliable as Asus or Gigabyte.
    One has to speculate what corners were cut by HP when they ordered the OEM
    boards from ECS.

    It was also interesting to note the survey done by an Insurance company on
    the brands that failed under their extended warranty policies.
    Most reliable was Toshiba&Asus; Dell, IBM, Acer & co took up the middle
    ground, BOTTOM of the pile was good old HP/Compaq.

    Another observation I've made is with hard drives.
    There are a lot of drives out there with 2-3 year factory warranties.
    If they die in that period the factory will replace them no questions asked.
    Take the same drive (brand & model) from an HP PC, run the serial number
    through the factories warranty checker and it will tell you to refer to HP.
    Not surprisingly if it's out of HP's standard 12 month warranty HP 'WILL
    NOT' replace the drive, even though the same drive bought through other OEM
    channels would still be in warranty.

    Bill Hewlett and Dave Packard must be spinning in their graves at what has
    happened to their reputation.

    Best
    Paul.
     
  8. John

    John Flightless Bird

    Russ wrote:
    > Just bought a new HP last year, too early to qualify for the free
    > upgrade from HP. No problem, I just bought the upgrade. Only issue I
    > am having is with HP's own Total Care Advisor. Under Vista, when you
    > used it, you would be directed to HP's help files, web pages,
    > whatever. After the upgrade Microsoft takes over and up pops windows
    > that are totally unrelated to whatever you linked from.
    >
    > Went online to HP and they are no help at all. There only
    > recommendation was to restore the system to Vista. I asked him if
    > their new systems that ship with Win7 have the Total Care Advisor and
    > he said yes. Yet there are no plans to generate a fix for this? No
    > more HP products for me!
    >

    I bought an HP in November and blew Vista away to load Win7, no issues.
    I kept the HP partition just in case I needed anything, which I did (it
    had all the drivers). The key here maybe I didn't upgrade from Vista
    but like like others have said, the HP stuff is not required once you
    have the drivers.

    --
    John
     
  9. Walter R.

    Walter R. Flightless Bird

    Thank you, Paul, for your very interesting comments. If I had known what I
    was getting into with HP, I would certainly not have bought a computer from
    them. There must be 30 crapware programs on my computer, with Norton leading
    the line.

    I think I will be adventurous and do a clean install with a generic Win 7
    disk. They just returned my computer after a warranty repair: New hard
    drive, new DVD recorder, new on/off switch assembly. Wonder what's next.

    You referred to a "P 6000 Series". What is that and should I know about it?

    My computer is an HP CQ5210Y. Any idea where I can find my drivers?

    Thanks for your input!

    --
    Walter
    www.rationality.net
    -


    "PeeCee" <abuse@local.host> wrote in message
    news:hi8red$nti$1@news.albasani.net...
    >
    > "Walter R." <wr@example.com> wrote in message
    > news:hi8kgq$7j6$1@news.eternal-september.org...
    >> That's more easily said than done. I bought an HP computer with windows 7
    >> in the 64 bit version.
    >>
    >> If I would do a clean install with generic Windows 7, I will have no
    >> drivers for the HP proprietary 64 bit hardware, such as motherboard,
    >> chipset, audio, video, lan. Maybe your advice is somewhat precipitous.
    >>
    >> --
    >> Walter
    >> www.rationality.net
    >> -
    >> "Bill Yanaire, ESQ" <billy@yanaire.org> wrote in message
    >> news:4b47a638$1@news.x-privat.org...
    >>>
    >>>
    >>> "Russ" <cruzincat@atlanticbb.net> wrote in message
    >>> news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    >>>> Just bought a new HP last year, too early to qualify for the free
    >>>> upgrade from HP. No problem, I just bought the upgrade. Only issue I
    >>>> am having is with HP's own Total Care Advisor. Under Vista, when you
    >>>> used it, you would be directed to HP's help files, web pages,
    >>>> whatever. After the upgrade Microsoft takes over and up pops windows
    >>>> that are totally unrelated to whatever you linked from.
    >>>>
    >>>> Went online to HP and they are no help at all. There only
    >>>> recommendation was to restore the system to Vista. I asked him if
    >>>> their new systems that ship with Win7 have the Total Care Advisor and
    >>>> he said yes. Yet there are no plans to generate a fix for this? No
    >>>> more HP products for me!
    >>>
    >>> Why do you want all that HP crap on your PC? Wipe your PC clean, get
    >>> rid of Vista, install Windows 7 and you shouldn't worry about their
    >>> "Total Care Advisor" which is crap anyway. No need to ever visit any of
    >>> HP's help files. The only thing you will need is video and sound
    >>> drivers. You can get that from their site without being directed using
    >>> their crummy software.
    >>>
    >>> I wouldn't want any HP software or garbage on my PC if I had an HP
    >>> computer which I would never purchase in the first place.

    >
    >




    > Walter
    >
    > Bill's advice is 'very' valid as it is well recognised that HP along with
    > most of the big OEM's load their PC's up with crap in the name of 'extra
    > features'
    > I read a magazine test recently (sorry can't remember which) where they
    > took PC's from HP/Compaq, Dell, IBM, Asus, Acer.... and compared their
    > startup times a) as delivered b) with a clean install of Windows 'without'
    > the proprietary crap.
    > In all cases they started faster, some only marginally so because they
    > didn't have much crapware in the first place.
    > OTOH as far as I remember HP's were as much as 30-40% faster without the
    > 'crap' apps like 'Total Care Advisor'
    >
    > Drivers for Win7 are 'not' an issue for new HP PC's, they are all posted
    > on HP's website.
    > Sure 'old' hardware won't have Win7 drivers but they wouldn't be capable
    > of running Win 7 anyway.
    > I took a sample of a new HP PC on their website and the Win 7 drivers were
    > all there (p6000 series)
    >
    > Bills comment about not buying an HP in the first place also has some
    > merit though I think in this case he hasn't explained precisely why.
    > From my recent experience HP Consumer grade PC's and Laptop's have dropped
    > in quality.
    > e.g. ask some tech's about the HP DV series of Laptops and how many
    > motherboards they've had to replace.
    > Ask how forthcoming HP is about warranty issues the day after the warranty
    > expires (Atila the Hun comes to mind)
    > It's also interesting to note a significant number of motherboards made by
    > ECS for HP show up in the dead category.
    > YET the same motherboards installed as an ECS branded motherboard are as
    > reliable as Asus or Gigabyte.
    > One has to speculate what corners were cut by HP when they ordered the OEM
    > boards from ECS.
    >
    > It was also interesting to note the survey done by an Insurance company on
    > the brands that failed under their extended warranty policies.
    > Most reliable was Toshiba&Asus; Dell, IBM, Acer & co took up the middle
    > ground, BOTTOM of the pile was good old HP/Compaq.
    >
    > Another observation I've made is with hard drives.
    > There are a lot of drives out there with 2-3 year factory warranties.
    > If they die in that period the factory will replace them no questions
    > asked.
    > Take the same drive (brand & model) from an HP PC, run the serial number
    > through the factories warranty checker and it will tell you to refer to
    > HP.
    > Not surprisingly if it's out of HP's standard 12 month warranty HP 'WILL
    > NOT' replace the drive, even though the same drive bought through other
    > OEM channels would still be in warranty.
    >
    > Bill Hewlett and Dave Packard must be spinning in their graves at what has
    > happened to their reputation.
    >
    > Best
    > Paul.
     
  10. Student

    Student Flightless Bird

  11. Walter R.

    Walter R. Flightless Bird

  12. Al Smith

    Al Smith Flightless Bird

    Lord Vetinari wrote:
    > "Russ"<cruzincat@atlanticbb.net> wrote in message
    > news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    >> Just bought a new HP last year, too early to qualify for the free
    >> upgrade from HP. No problem, I just bought the upgrade. Only issue I
    >> am having is with HP's own Total Care Advisor. Under Vista, when you
    >> used it, you would be directed to HP's help files, web pages,
    >> whatever. After the upgrade Microsoft takes over and up pops windows
    >> that are totally unrelated to whatever you linked from.
    >>
    >> Went online to HP and they are no help at all. There only
    >> recommendation was to restore the system to Vista. I asked him if
    >> their new systems that ship with Win7 have the Total Care Advisor and
    >> he said yes. Yet there are no plans to generate a fix for this? No
    >> more HP products for me!

    >
    > *gah* Do you stub your toe on a sidewalk, and proclaim, "I'll never walk
    > down THAT sidewalk again!"? It doesn't even sound like you made very much
    > effort, before giving up. Keep trying, keep looking. The odds are very
    > high, that you'll eventually find a good solution.
    >
    >


    Everyone should learn to fix their own computer problems using
    Google and a Phillips screwdriver. Seriously, all these "Total
    Care" plans are unnecessary. A newsgroup such as this one is where
    the answers are.

    -Al-
     
  13. Stewart

    Stewart Flightless Bird

    "Al Smith" <invalid@address.com> wrote in message
    news:L662n.59168$Db2.22446@edtnps83...
    > Lord Vetinari wrote:
    >> "Russ"<cruzincat@atlanticbb.net> wrote in message
    >> news:p0vek55ek3m3pl8vfp531h1mn5sfhvn3jm@4ax.com...
    >>> Just bought a new HP last year, too early to qualify for the free
    >>> upgrade from HP. No problem, I just bought the upgrade. Only
    >>> issue I
    >>> am having is with HP's own Total Care Advisor. Under Vista, when
    >>> you
    >>> used it, you would be directed to HP's help files, web pages,
    >>> whatever. After the upgrade Microsoft takes over and up pops
    >>> windows
    >>> that are totally unrelated to whatever you linked from.
    >>>
    >>> Went online to HP and they are no help at all. There only
    >>> recommendation was to restore the system to Vista. I asked him if
    >>> their new systems that ship with Win7 have the Total Care Advisor
    >>> and
    >>> he said yes. Yet there are no plans to generate a fix for this?
    >>> No
    >>> more HP products for me!

    >>
    >> *gah* Do you stub your toe on a sidewalk, and proclaim, "I'll
    >> never walk
    >> down THAT sidewalk again!"? It doesn't even sound like you made
    >> very much
    >> effort, before giving up. Keep trying, keep looking. The odds are
    >> very
    >> high, that you'll eventually find a good solution.
    >>
    >>

    >
    > Everyone should learn to fix their own computer problems using
    > Google and a Phillips screwdriver. Seriously, all these "Total Care"
    > plans are unnecessary. A newsgroup such as this one is where the
    > answers are.
    >
    > -Al-


    You mean just like the answer that the OP has gotten from this group?
     

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