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Discussion in 'Internet Explorer' started by Whistleblower, Mar 29, 2010.

  1. Whistleblower

    Whistleblower Flightless Bird

    BEWARE OF and AVOID doing business with AT&T!

    AT&T exemplifies screw-the-consumer corporate arrogance at its worst.

    I had an ISP service package with AT&T Worldnet that included email, DSL, a
    personal website on their server, and Usenet access. Suddenly they dropped
    the Usenet service, with no compensation to customers that were forced to
    find another source. Another example of their screw-the-customer attitude is
    the fact that reaching a tech support person by phone typically requires at
    least a 20 minute wait on hold. AT&T once had a good tech support service on
    Usenet, but dropped that too and became very hard to reach. I should have
    seen the writing on the wall and dropped AT&T back then!

    This March 2nd I get an email that AT&T Worldnet service, DSL service, and
    website hosting will no longer be available effective March 31st - A KNIFE
    IN THE BACK to all their small business and individual customers!

    They arranged a deal with Covad to take over the DSL service, and a new
    email/web service that allows you to keep your existing email address and
    ID. You could elect to use AT&T for dialup only, or go to another ISP
    entirely. In effect, if you wanted to keep your present email address, IDs,
    settings, and DSL, you are FORCED to accept Covad and still be tied to AT&T
    as your ISP. Before, if your DSL service went down you had free dialup
    backup, but no longer. Dialup now costs extra. And since converting to Covad
    DSL about a week ago, I have already had a service failure!

    For a business, the website customer-screwing by AT&T is the worst of all. I
    had my site for years and it had a high ranking with the search engines -
    top10. Now I have been FORCED to move it to another host with a new URL
    unknown to the search engines. My initial outlay for 3 years of webhosting
    and a domain was over $150. Fortunately I was able to upload my site to the
    new host without the typical professional fee of $250 to do so, but it took
    alot of my time. In addition, I'll have to toss and replace about $50 worth
    of business cards with my old URL web address on them, replace other printed
    materials with the old URL, change many documents, and inform many contacts.
    I will inevitably lose business because the old URL, now in many website
    links and hard-copy publications, has become useless.

    The forced "migration" process from AT&T was complex and time-consuming, not
    helped by the unavailability for several days of the means to do so at their
    website where AT&T stated it would be. Instructions were vague and
    non-specific, and good luck reaching them by phone! As the service cutoff
    date approached, nothing could be done due to this and to AT&Ts
    inaccessibility. Then, one day after completing part of the migration
    process, CUTOFF! I had NO SERVICE - no web, no email, no DSL, no dialup,
    nothing! Finally after hours of effort,I was able to establish my DSL
    service. My Outlook Express was unable to download email until I corrected
    that too - with no help from these corporate cretins that couldn't care

    Now, for the same monthly price as before (under a 1 year contract with a
    BIG termination fee if you want out), I have DSL, web, and email. But no
    dialup backup, Usenet, or website as before. The website costs extra now.
    And will AT&T tech support improve? I wouldn't hold my breath!

    The substantial expenses and inconveniences inflicted by this AT&T
    customer-screwing is something for which a CLASS ACTION LAWSUIT would be
    appropriate, but no doubt the agreement you are forced into when buying
    their service protects them from responsibility. Clearly AT&T, with typical
    mega-corpseration greed and arrogance, cares little for their home and small
    business customers. This sort of thing will continue as long as they can
    perpetrate such actions without being held accountable, and consumers and
    businesses will remain at their mercy.

    When you vote, keep in mind it is the Republican-Conservatives that protect
    these mega-corpserate bullies and allow them to run amok, unregulated, and
    perpetrate such consumer-screwing actions as this.

  2. Dr. Jinx What

    Dr. Jinx What Flightless Bird

    Comcast does almost the same thing!
  3. Evertjan.

    Evertjan. Flightless Bird

    Dr. Jinx What wrote on 30 mrt 2010 in

    > Comcast does almost the same thing!

    Off topic in this NG.

    Don't answer.

    The Netherlands.
    (Please change the x'es to dots in my emailaddress)

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