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Application failure upon trying to load a .dll file.

P

PSRumbagh

Flightless Bird
About 33% of the time "aolsoftware.exe" fails to load a needed .dll file
producing an errpr mesage. In order of frequency it is always one and just
one of the following three .dll files: (1) bfts.dll, (2) xprt6.dll or (3)
msvcrt.dll. Each .dll file repeatedly fails at the same exact address .
Does this mean that these three .dll files are corrupted, or what? If so,
why does "aolsoftware.exe" load correctly about 67% of the time?
 
A

Andrew McLaren

Flightless Bird
On 30/01/2010 06:08, PSRumbagh wrote:
> About 33% of the time "aolsoftware.exe" fails to load a needed .dll file
> producing an errpr mesage. In order of frequency it is always one and just
> one of the following three .dll files: (1) bfts.dll, (2) xprt6.dll or (3)
> msvcrt.dll. Each .dll file repeatedly fails at the same exact address .
> Does this mean that these three .dll files are corrupted, or what? If so,
> why does "aolsoftware.exe" load correctly about 67% of the time?

There are several reasons why a DLL could fail to load; in your case it
sounds like a base address conflict, or similar. Depending on the
sequence of operations, DLLs may be loaded in a different order and at
different times during a program's execution. DLLs have a "Load Base
Address", at which they are loaded into the processes address space. If
another DLL has already been loaded at the desired base address, you
will get an error like the one you're seeing.

It's not the only possible cause of the error; but this - or something
like it - is likely to be the problem.

"alosoftware.exe" is of course, the AOL software. I'd guess that you are
an AOL subscriber? If not, you don't need this program; just uninstall
it. If you are an AOL user, you could try upgrading to the latest
version of the AOL software, which you can download from www.aol.com
(9.5 is the latest I think). They are continually improving the quality
and reliability with each new release.

If you continue to get the same error even when running the latest
release of AOL, your best bet would be to ask the AOL Support team; the
problem is more to do with AOL software than Windows in general.

Hope this helps,

Andrew

--
amclar at optusnet dot com dot au
 
P

PSRumbagh

Flightless Bird
Thanks for the insight. Makes sense. I don't pay for AOL anymore since I
subscribed to Charter Cable Internet 3 years ago. AOL tech help has not been
available to us "Free-bies" for the last 18 months. Mostly I do use IE8
through Charter.net. AOL deserves to go bankrupt!

"Andrew McLaren" wrote:

> On 30/01/2010 06:08, PSRumbagh wrote:
> > About 33% of the time "aolsoftware.exe" fails to load a needed .dll file
> > producing an errpr mesage. In order of frequency it is always one and just
> > one of the following three .dll files: (1) bfts.dll, (2) xprt6.dll or (3)
> > msvcrt.dll. Each .dll file repeatedly fails at the same exact address .
> > Does this mean that these three .dll files are corrupted, or what? If so,
> > why does "aolsoftware.exe" load correctly about 67% of the time?
>
> There are several reasons why a DLL could fail to load; in your case it
> sounds like a base address conflict, or similar. Depending on the
> sequence of operations, DLLs may be loaded in a different order and at
> different times during a program's execution. DLLs have a "Load Base
> Address", at which they are loaded into the processes address space. If
> another DLL has already been loaded at the desired base address, you
> will get an error like the one you're seeing.
>
> It's not the only possible cause of the error; but this - or something
> like it - is likely to be the problem.
>
> "alosoftware.exe" is of course, the AOL software. I'd guess that you are
> an AOL subscriber? If not, you don't need this program; just uninstall
> it. If you are an AOL user, you could try upgrading to the latest
> version of the AOL software, which you can download from www.aol.com
> (9.5 is the latest I think). They are continually improving the quality
> and reliability with each new release.
>
> If you continue to get the same error even when running the latest
> release of AOL, your best bet would be to ask the AOL Support team; the
> problem is more to do with AOL software than Windows in general.
>
> Hope this helps,
>
> Andrew
>
> --
> amclar at optusnet dot com dot au
> .
>
 
A

Andrew McLaren

Flightless Bird
On 30/01/2010 11:01, PSRumbagh wrote:
> Thanks for the insight. Makes sense. I don't pay for AOL anymore since I
> subscribed to Charter Cable Internet 3 years ago. AOL tech help has not been

Then, yeah - best solution is to get rid of the AOL stuff on your
system; you don't need it an more!

Cheers
Andrew
 
E

Elmo

Flightless Bird
PSRumbagh wrote:
> Thanks for the insight. Makes sense. I don't pay for AOL anymore since I
> subscribed to Charter Cable Internet 3 years ago. AOL tech help has not been
> available to us "Free-bies" for the last 18 months. Mostly I do use IE8
> through Charter.net. AOL deserves to go bankrupt!
>
> "Andrew McLaren" wrote:
>
>> On 30/01/2010 06:08, PSRumbagh wrote:
>>> About 33% of the time "aolsoftware.exe" fails to load a needed .dll file
>>> producing an errpr mesage. In order of frequency it is always one and just
>>> one of the following three .dll files: (1) bfts.dll, (2) xprt6.dll or (3)
>>> msvcrt.dll. Each .dll file repeatedly fails at the same exact address .
>>> Does this mean that these three .dll files are corrupted, or what? If so,
>>> why does "aolsoftware.exe" load correctly about 67% of the time?
>> There are several reasons why a DLL could fail to load; in your case it
>> sounds like a base address conflict, or similar. Depending on the
>> sequence of operations, DLLs may be loaded in a different order and at
>> different times during a program's execution. DLLs have a "Load Base
>> Address", at which they are loaded into the processes address space. If
>> another DLL has already been loaded at the desired base address, you
>> will get an error like the one you're seeing.
>>
>> It's not the only possible cause of the error; but this - or something
>> like it - is likely to be the problem.
>>
>> "aolsoftware.exe" is of course, the AOL software. I'd guess that you are
>> an AOL subscriber? If not, you don't need this program; just uninstall
>> it. If you are an AOL user, you could try upgrading to the latest
>> version of the AOL software, which you can download from www.aol.com
>> (9.5 is the latest I think). They are continually improving the quality
>> and reliability with each new release.
>>
>> If you continue to get the same error even when running the latest
>> release of AOL, your best bet would be to ask the AOL Support team; the
>> problem is more to do with AOL software than Windows in general.
>>
>> Hope this helps,
>>
>> Andrew

After removing the AOL software, you can still access their free mail
from AOL.com. You can also add it to OE, Thunderbird or other email
clients and get it sent along with your Charter Cable email account:

http://www.freeemailtutorials.com/outlookExpress/settingUpOutlookExpress/aolMailAccountSetup.htm

--
Joe =o)
 
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