PSRumbagh wrote:
> More info on problem. Using "Event Viewer" I have found that the faulting
> application is aolsoftware.exe and the faulting module is usually one of the
> following: bfts.dll, xprt6.dll or msvcrt.dll. Any clue here?
>
> "PSRumbagh" wrote:
>
>> Frequently upon boot-up AOL (loading of aol.exe) produces an error and says
>> that it must close down. A huge error report is produced, a text file of
>> about 230K. A typical file name would be "fofd_appcompat.txt". The report
>> means little to me as I am not a programmer. Since AOL will not help, do I
>> have any options for getting help? Sending the error report to Microsoft,
>> as suggested in the error message, has never resulted in any feedback.
I'm afraid you'll need to contact AOL's tech support for resolution of
problems with -- or caused by -- their product; Microsoft has no control
over AOL's product quality, or lack thereof. You best course of action
would be to remove it.
Sadly, the only practical way I've ever found to completely remove
AOL from an operating system is to format the hard drive and perform a
clean installation. I absolutely loathe having to resort to a hard
drive format to fix what should be a relatively minor issue, but it
takes a lot less time than manually removing/replacing all of the
Windows system files that AOL replaces with their own versions and the
hundreds of unnecessary registry entries.
(AOL's historical inability and unwillingness to support its own
product has become something of a legend, nowadays. I can honestly say
that I've never met any AOL customer who has ever had anything good to
say about them.)
--
Bruce Chambers
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