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2007 compatibility pack not working

Discussion in 'Microsoft Office' started by badger1, Apr 12, 2010.

  1. badger1

    badger1 Flightless Bird

    Hello,

    I have Windows 2000 SP4 running Office 2000 SP3. I installed the latest
    2007 office compatibility pack (incudes SP1 and SP2), however I am still
    unable to open Office 2007 files, specifically .xlsx and .docx. I have tried
    repairing and reinstalling Office. I have downloaded and installed all the
    Microsoft Security updates and Office 2000 Updates. I even uninstalled and
    reinstalled the compatibility pack. Still no luck. I get the following
    error when opening a Word 2007 doc. "There was an error opening the file".
    Excel just says the file is an unrecognizable format.

    Is there a registry setting I need to change? Any help would be
    appreciated. Thanks...
     
  2. mlstev01

    mlstev01 Flightless Bird

    We have the same setup on some of our computers. Windows 2000 SP4 running
    Office 2000 SP3 and getting the same error. Users were able to open
    documents fine until end of April. Now they can't seem to open any .docx
    files. Didn't know if it could be related to windows updates for April so
    removed all of them rebooted and still had the issue. Tried removing
    compatibility pack and viewer, rebooted then reinstalled, no good. Tried
    removing Office, compatibility pack, etc. and try reinstalling. We are
    stumped also. Trying to figure out what could have changed to cause this.
    Hopefully someone has an answer.

    "badger1" wrote:

    > Hello,
    >
    > I have Windows 2000 SP4 running Office 2000 SP3. I installed the latest
    > 2007 office compatibility pack (incudes SP1 and SP2), however I am still
    > unable to open Office 2007 files, specifically .xlsx and .docx. I have tried
    > repairing and reinstalling Office. I have downloaded and installed all the
    > Microsoft Security updates and Office 2000 Updates. I even uninstalled and
    > reinstalled the compatibility pack. Still no luck. I get the following
    > error when opening a Word 2007 doc. "There was an error opening the file".
    > Excel just says the file is an unrecognizable format.
    >
    > Is there a registry setting I need to change? Any help would be
    > appreciated. Thanks...
     

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